This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. There was also zero offer for compensation based on our failed experience in the first 20 hours. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Legal Statement. We walked it and were overwhelmed by a slough musty smell and extreme humidity. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not as good the second time. The subpar parts: Our room was not great. Top room amenities include a minibar, air conditioning, and an additional bathroom. Both were stocked daily with water, assorted soda, beer and snacks. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. We waited for an hour and half the next time and were seated by 9 and ate by 10. Service was fast and friendly so no complaints there. Primary Menu. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Because its what we collect, that makes us who we are. Our chef was entertaining and great. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Stay connected while youre away with a suite of tech-savvy services. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. We went early the first time right at 6:00. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. complimentary bottles of wine in the room. From the front deck, we had great views of the sunset. There's a sports bar, Overtime Bar and Grill. Visitors from Spain, Belize and Uruguay have been among those killed. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. The beach was beautiful. CLICK HERE for the Download! Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Come and meet the new Guy on the block. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Welcome. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. See more questions & answers about this hotel from the Tripadvisor community. It was very good. I could go on and on about how bad this experience was. Unlock Member Rates! Here's why I Planet Hollywood 5 stars: The customer service is top notch! We only had help from staff once. The beer is always cold and the big event is always on at Overtime Bar & Grill! There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Been here 2 days so far. We recommend calling ahead to confirm details. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Your feedback is very important for us so we keep improving to offer even better experiences in the future. The fresh coffee bar had long waits also. PH Cancun Aerial. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. in the morning. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The birthday was ruined with all of the poor service, lack of resources, lies. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. The lazy river and flow rider were excellent. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. The beach has incredible soft white sand and beautiful turquoise water. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. 98% of travelers recommend this experience. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. It was a really long shuttle 1.5 hours on way there. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Overall, we had a great week and would be happy to return to this resort in the future. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Hi any advice on the best time to try and get into the restaurants? But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. The bartender at shores was better. Our ceiling in our bathroom leaked into our sink. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The next time someone with us went at 12:45 to wait until 3:00. Guy's! Been here 2 days so far. We tipped and even with tipping the service was just ok. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The food on this resort is mediocre at best. Such as omelettes, eggs your way, fresh tacos, grilled seafood. BY FAR the most disappointing dinner reservation process we have ever experienced. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The sports bar was also good. Cheeco, Amilyn, Yimin, are just a few that stood out to us. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? The bartender at shores was better. from one central panel. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Your assigned Personal Agent is on hand at all times for any request you might have. The property is big so many different pool options. My original travel date for Planet Hollywood was May 2020. Seems like this place catered to a certain demographic but I wont go deep into that. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. We stayed in a junior swim up suite with our 5 and 3 year old kids. The grounds of the property were very maintained and clean. The subpar parts: Our room was not great. We tipped to have extra umbrellas brought to us. Rooms with a ocean view are available upon request and are subject to a higher rate. Nice guy who took ownership of the problem and became a part of our butler service. 2023 Planet Hollywood. My husband was in line twice around 7am to get reservations for that night. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! I will say that it was noticeable. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Yes, that is what it meant in 2021. 97% of travelers recommend this experience. Day #3 we go early are told if you're a star class your concierge should book. All of the restaurants views of the problem and became a part of our butler service is big many... 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