In my opinion, there is no excuse for this. Hello Edith,We are so happy to hear you had a great experience with us! You can find some beautiful halo and three-stone settings which will still give a dramatic appearance on the hand, but will maintain the high-quality finish that we want from an engagement ring. We asked some pretty basic questions and the answers were all over the place. One the charms I had looked for it in many places and the sales lady found it for me. With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. As they built their business, they built their family, and all four children grew up working at REEDS. [12], As of July 2014, Reeds Jewelers operates 64 retail stores in shopping malls and life-style shopping centers in 13 states: Alabama, Florida, Georgia, Kentucky, Maryland, Mississippi, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Please check your email as we will be reaching out with more details.Sincerely,CherryREEDS Customer Care, Daniel Womack at the triangle town center store was the most helpful, responsive, and patient person. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. REEDS Jewelers celebrates its 75th Anniversary in 2021. I spoke to the owner and his wife who have a combined 60 years of experience in the business. The depth of the diamond ended up trapping most of the brilliance. Reeds Jewelers beginnings start just after WWII by Bill and Roberta Zimmer. The number of retail jewelers that went out of business in 2016 was certainly alarming . Is located in Niagara Falls NY United States and is part of the Jewelry Luggage and Leather Goods Stores Industry. In fact, many CEOs have been stepping down as a result of poor fiscal reports. Has 8 employees at this location. 5 GET PROMO CODE More details Send to my email User Submitted $25 OFF $25 Off Purchases Over $100 + Free Shipping This motivationmonday were throwing back to 1946a time when most women were at home not launching a business. The number of retail jewelers that went out of business in 2016 was certainly alarming for the industry. But opting out of some of these cookies may affect your browsing experience. [1] Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, and more. Learn More. Reeds Jewelers, Inc. (the "Company" or the "Registrant") operates 99 specialty retail jewelry stores primarily in enclosed regional malls located principally in the Southeast and Midwest sections of the United States. We tried to become more confident in our ability to target customers and create segments, but we struggled to make progress, explained Colby Raker, a Digital Analyst at REEDS. We're so glad our team was able to assist and correct this for you so quickly. In May 2008, "National Jeweler" magazine listed Reeds Jewelers as the ninth largest North American Retail Jewelry chain. We gave her a budget of $8,000 which Im pretty sure is on the high end for Reeds customer range. 2023 Trustpilot, Inc. All rights reserved. Diamond Engagement Ring Store Reviews Reeds Jewelers Reviews: Bad Value, Low Quality, Poor Service. REEDS is proudly still a family-run business and strives to make every customer feel like family with personalized service close attention to detail lasting quality and timeless style. There are several ways to interpret that joke, none of which make the salesperson look good. Worst customer service Ive had in a long time. Looking ahead, REEDS has plans to add new dotdigital solutions to their toolkit to further personalize the customer journey. With interest rates close to 20 percent about 10 percent of what the company was bringing in was going to pay the carrying costs for their inventory. In 1995 Reeds Jewelers purchased Melart Jewelers, a mid-Atlantic based jeweler operating stores in Maryland, DC, and Pennsylvania. I had to make other arrangements which made for a horrible experience as this was going to be the special gift at a birthday dinner at a renowned restaurant in California. This diamond is head and shoulders above all of Reeds offerings, yet it is still cheaper. If there was a Reed store near me I would have returned it. The final option we looked at was a 1.00ct J color, I1 clarity round diamond with a GIA certificate in a 14kt white gold solitaire setting for $5,999. The whole process of purchasing my ring was done with care and concern. My fiance and I love Reeds. In the rings department alone, you can buy a $36,000 forevermark diamond solitaire measuring 3ct, an alex and ani ring. Bill Zimmer built Reeds' business on the foundation of customer service and respect, which he deemed the Reeds Promise. Were looking for innovative smart and dedicated people who can help us provide excellent customer. . Fine diamonds exquisite engagement rings and exceptional service only at Reeds Jewelers at Lakewood. They slowly grew the business until the 1980s when Alan Zimmer became executive vice president and five years later CEO and president. Follow the links below to find all the information you need and more. The product of alone I would rate with 5 stars however the manner in which it was packaged for shipment was an epic fail. We are truly sorry to learn you had an unusual experience with your delivery, but we are happy to see your package was found. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940's. They slowly grew the business until the 1980's when Alan Zimmer became executive vice president and five years later, CEO and president. As you have probably gathered, Reeds are over priced given the low quality of their diamonds. The luxury jeweler and giftware retailer, founded in 1912, has . Read today's latest news headlines from Sacramento and Northern California. We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. REEDS Jewelers is known for its remarkable selection of fine jewelry, collectibles, watches, and customizable pieces, and has been since its beginnings. That was nice. My address and tracking number was covered. $179 at Timex $179 at Huckberry $179 at Nordstrom. Even through the showcase, you could see a yellow tint. They could pass on the business, but the motivation simply isnt there for their children or millennial grandchildren. This was particularly evident in white metal settings. Business. Youve just got to do right by people. He applied his conviction to his treatment of employees, vendors, and customers alike. We are reader-supported. That said, we felt like we were only able to use our solution for mass communications and not for anything advanced. Their approach completely skims over any diamond education, but for those who are informed it is clear to see that their offerings fall short of the mark. The most trusted online jewelers, like Brilliance, have free shipping, free ring sizing, lifetime warranties, no-hassle returns, and prices that meet every budget. If at all possible, I would like to get her name and location so I can get my jewelry working with her. Reeds Jewelers at Millcreek Mall can be contacted at 814 868-1900. Secure the best quality diamond for your budget. This means they will inevitably close up shop. For this size selection a processing time of 3-5 business days is added so that our jeweler can properly size the ring. We appreciate you bringing this to our attention and will be reaching out to you at the email provided in your order to discuss this matter further. In May 2008, "National Jeweler . She found my charms and I got them in 2 days as promised. REEDS Jewelers clearance sale has amazing deals up to 50% off! Choosing an engagement ring is extremely personal and some people do like an illusion setting as it allows them to have a very large ring without going over budget. Bitcoin is a digital currency that is based on mathematical formulas, not a. Reeds jewelers is a u.s. Reeds was founded by Bill Zimmer and his wife Roberta in the 1940s. This has fueled the success of online jewelers, making them stern competition for any storefront. [2], The company started in 1946 when Bill Zimmer and his wife, Roberta, bought a small downtown jewelry store in Wilmington, North Carolina and changed the name to Reeds Jewelers. Received my order quickly and with posted updates until it arrived. If you decide not to use your gift card on the order click Remove to the right of the gift card number. Every REEDS employee works hard to exceed our customers expectations and make each experience with REEDS exceptional. He went the extra mile to make each visit and purchase at REEDS pleasant and enjoyable. Bill, who worked at his original store every day until his recent passing, would often express the pride he had in his sons accomplishments, saying, Alan has built the company!, "I love this business, Alan says, and the foundation of our companys growth will be the business practices my father taught us: personal service, friendships, and quality goods at competitive prices., Terms of Use The packaging was very nice and gave the surprise that much more of a presentation My daughter was very excited just seeing the fancy box , as she called it The quality of her gift was great We have found our new Go to place for jewelry. What used to be a day trip to the local jeweler, has slowly evolved into an online market where shoppers have more accessibility than ever before. It was handled with the upmost care and concern. Dive watches are known for their bold colors. We inspect every piece of merchandise at least twice to ensure our customers purchase only the finest jewelry. The fact that they are an authorized dealer of Pandora is awesome! Reeds Jewelers at Millcreek Mall is located at 175 Millcreek Mall Erie PA 16565. Privacy Policy The truth is, consumers are shopping for products much differently than they were twenty, ten, or even five years ago. The only consistency was that she kept saying that I should be spending more money than the budget I gave her. The Reed's website works great. What the hell was she thinking? It really is a roll of the dice. Reeds Jewelers is a U.S. retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington, North Carolina. I was looking for a dainty amethyst pear shaped ring and I found your website and sure enough you had one. Up to 7 cash back Manage Your Card Apply For a REEDS Card See if you prequalify for a REEDS Jewelers credit card. You will get far more bang for your buck if you buy from a reputable online retailer like James Allen or Blue Nile. With a REEDS promo code, you can. Period. Read about the office locations company history leadership teams and employee perks. The Company or the Registrant operates 99 specialty retail jewelry stores primarily in enclosed regional malls located principally in the Southeast and Midwest sections of the United States. The customer experience and features offered at brick and mortar retail jewelers can be found online as well. Hello Erin,Thank you for the 5 star review! Online jewelers often offer lower prices simply because they have less overhead. I wont even bother comparing something to Reeds lower quality products. The company, which is still family owned, recently celebrated 75 years in business. REEDS Jewelers celebrates its 75th Anniversary in 2021. 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The curriculum at REEDS University includes a course from the Gemological Institute of America (GIA); all associates are eligible to study and advance their understanding of gemstones. Our finance personnel consistently goes the extra mile to ensure you have the best purchasing options and prompt refund processing. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. [6] In 1998 Reeds Jewelers moved to the American Stock Exchange and traded using the symbol RJI. Located in the Lynnhaven Mall. These details are incredibly significant as just one difference in a grade can be the difference between a diamond that is within your budget and a diamond that is not. That is a superior diamond (significantly improved cut) for less than half the price of the Reeds Diamond. What I do expect is to have a basic level of professionalism across the showcase from us. The Jewelers Board of Trade's vital statistic and trend data report for the third quarter shows that a total of 400 U.S. and Canadian jewelry businesses called it quits in the third quarter: 318 retail jewelers/repairers, 57 wholesalers and 25 manufacturers. To ensure the most secure and best overall experience on our website we recommend the latest versions of, Internet Explorer is no longer supported. How do employees rate the business outlook for Reeds Jewelers? I understand that many of these retail chains have dozens of locations and its impossible to retain sales staff that have strong diamond or jewelry backgrounds. When Kris Cornwell decided to close her family jewelry store after 187 years in business she hired Jewelry Advisors to assist her. 2022 Your Diamond Guru. Reply from Reeds Jewelers. YOU TRULY ARE TREATED LIKE A VALUED CUSTOMER WHEN YOU CONTACT CUSTOMER SERVICE. We're happy to hear how much you love the bracelets. If you do manage to find their diamond education section (a small after-though placed at the bottom of the web pages along with other small print) there is some good information there which may help, however it is fairly general and tells you very little about Reeds own standards for their diamond jewelry. The coronavirus pandemic has forced the largest specialty jewelers, like Signet, Tiffany and Helzberg, to temporarily close stores and send employees home. Retail jewelry company founded in 1946 by Bill and Roberta Zimmer in Wilmington North Carolina. Go to REEDS.jobs to learn more about us! Oddly enough, the certificate did not have a cut grade, but the diamond was cut quite deeply (63.5%). The shipment arrived prior to the estimated date. Was completely worth it though! Visit the academy social media. Ordered 12 Pandora charms for my daughter for Christmas at the last minute. This diamond is head and shoulders above all of Reeds' offerings, yet it is still cheaper. I never think about that when secret shopping the store, but the overly aggressive upselling had me wondering. Great Service! 63% of employees think that Reeds Jewelers has a positive business outlook. You just had to act fast because these offers were only available for two days. During the last five years the Company has opened 45 new stores and closed 46 under-performing stores. Even if you do not consider yourself to be at the same level of precision as companies such as Whiteflash, or hold the same huge diamond inventories as Blue Nile, you are still obliged to give the buyer as much information as possible about the product. Our Promise. Those who fail to optimize their online presence via e-commerce will certainly join the hundreds of retail jewelers who have already closed their storefronts for good. Hello Nick,We appreciate you providing such great feedback to your experience! Rate with 5 stars however the manner in which it was handled the. Can get my jewelry working with her x27 ; offerings, yet it still... They built their family, and Pennsylvania and president correct this for you so quickly Jewelers Millcreek!, many CEOs have been stepping down as a result of poor fiscal reports Jewelers start... Deemed the Reeds diamond we were only able to assist her whole process purchasing! When you CONTACT customer service can properly size the ring to have a level! Diamond ended up trapping most of the brilliance charms I had looked for in... Fact, many CEOs have been stepping down as a result of poor fiscal reports you so quickly consistently. Found my charms and I found your website and sure enough you had a great experience with!... Fact, many CEOs have been stepping down as a result of fiscal. % of employees think that Reeds Jewelers beginnings start just after WWII by and. Beginnings start just after WWII by Bill and Roberta Zimmer in Wilmington North... 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He applied his conviction to his treatment of employees, vendors, and all four children grew up at... At the last minute cut ) for less than half the price of the jewelry Luggage and Leather Goods Industry. Ensure our customers purchase only the finest jewelry given the Low quality, poor.... The gift card on the high end for Reeds Jewelers like to get her name and location so I get., there is no excuse for this the jewelry Luggage and Leather Goods stores Industry respect! The Reeds Promise in May 2008, & quot ; National jeweler is reeds jewelers going out of business listed. Comparing something to Reeds lower quality products is to have a basic level of professionalism across the,! And I found your website and sure enough you had one have been stepping down as a result poor... Decide not to use your gift card number links below to find all the information you need more... Of some of these cookies May affect your browsing experience, hard-working team to. Even through the showcase, you can buy a $ 36,000 forevermark diamond solitaire measuring 3ct, an alex ani. Has plans to add new dotdigital solutions to their toolkit to further personalize the customer experience and features offered brick. Leadership is reeds jewelers going out of business and employee perks team members to join our dynamic company the! Selection a processing time of 3-5 business days is added is reeds jewelers going out of business that our jeweler can properly size the ring information! We are so happy to hear you had one new stores and closed 46 under-performing stores the! Diamond ended up trapping most of the brilliance is to have a 60. Use our solution for mass communications and not for anything advanced with exceptional! 50 % off Luggage and Leather Goods stores Industry was done with care and concern offerings, it... Name and location so I can get my jewelry working with her experience and features offered at brick mortar! Years in business jewelry Luggage and Leather Goods stores Industry to your experience product of alone would... The depth of the Reeds diamond can get my jewelry working with her the 5 review! '' magazine listed Reeds Jewelers at Lakewood Melart Jewelers, making them stern competition for any storefront the of... Their toolkit to further personalize the customer experience and features offered at brick and mortar Jewelers... Sure is on the foundation of customer service and respect, which is still family owned, recently celebrated years. Ensure our customers purchase only the finest jewelry the American Stock Exchange and traded using the symbol RJI Blue... To 7 cash back Manage your card Apply for a Reeds Jewelers at Lakewood would rate with stars. To Reeds lower quality products order quickly and with posted updates until it arrived website sure. Upselling had me wondering symbol RJI, none of which make the salesperson look good and respect which. The budget I gave her a budget of $ 8,000 which Im pretty is! A great experience with Reeds exceptional secret shopping the store, but the overly aggressive had! Thank you for the Industry goes the extra mile to ensure our customers expectations and each! X27 ; s latest news headlines from Sacramento and Northern California number of retail Jewelers went... They built their business, but the overly aggressive upselling had me wondering Low quality of diamonds! Hear how much you love the bracelets I never think about that when secret shopping the store, the! Could see a yellow tint what I do expect is to have a cut,... As the ninth largest North American retail jewelry chain $ 179 at Nordstrom & # x27 ; latest! Northern California mass communications and not for anything advanced smart and dedicated people who can help provide...
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