The service is free of charge. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. I found a mistake on my ticket, can I get a replacement? Where can I find out about train times and fares? Station Location & Directions. Welcome to the Itinerary Planner. Check out these popular Merseyrail destinations for travel details and nearby attractions. Let us know in the comments below. Belter bars and restaurants that wont break the bank! Step between platform and train:201 - 400mm (7.9 15.7 inches). Sunday - 07:29 to 00:12. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. However, others said the rules are clearly written on the app and Merseyrail website. Saturday - 05:38 to 00:21. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Travelling with Merseyrail? Christmas Day -There are no trains running. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Joined 2 Jul 2014 Messages 283 Location Midlands. / 53.383; -3.016. You can also check the accessibility of any station here. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. It means you only have to queue up at the ticket office once and you can travel multiple times. We help customers across Europe make more than 172,000 smarter journeys every day. Outside of our office hours please contact us on 0151 702 2704. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. 20 Jun 2017 #4 R. RailAleFan Member. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. If the start date is another day, the ticket can be issued after noon on the previous day. Ticket Sale facilities Ticket office window. New Year's Day - A 30-minute Sunday service will run. Children aged 5 to 15 need to buy a child ticket. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. . Win a Family Ticket to Southport Pleasureland! You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. var date = dateObj.getDate() However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. . A self-serve ticket machine is also provided in the booking hall. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. "He gave me a 20 fine and my train ticket was also 20. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. Jump straight to the station you are looking for using our Quick Search. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. Station Location & Directions. 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We'll even highlight the cheapest prices! Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. Longitude -3.010914905. Excludes coach. You will find useful information on station pages, including the facilities that are available and onward journey information. You can also check the access and facilities for each station here. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. Jump straight to the station you are looking for using our Quick Search. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Jump straight to the station you are looking for using our Quick Search. Advance tickets and other promotional tickets may have little or no refund value. Staff are on hand to ensure that you get the best value ticket for your journey.". I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. Ticketing Hours. From Wikipedia the free encyclopedia Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Why does my train have fewer carriages than it normally does? Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Children can travel free of charge up to the age of 5. [1] It includes all railway stations in Merseyside that currently have . Alternatively our Customer Relations team can send a copy to you through the post. Look out for ticket vending machines located at a number ofstations acrossour network. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. When you've made your choice, press the Save Changes button. Merseyrail's claims process is in line with the National Conditions of Rail Travel. For more information Click here . Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Need a bit of information ahead of your next trip? Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. To plan your journey, visit the website or download the app. Tickets can be collected from: Kate Whiting said it was 'ridiculous', adding: "They want people to use public transport but make it impossible.". The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Pet carriers should stay on the floor (or on your knee if they are small enough). One ECHO reader commented: "Same thing happened to me last week. What are they? The origin or destination station must be a gated station. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. There is a large car park and cycle rack available for customer use. The role also has the opportunity to influence future strategy . Latitude: -33.6767594. Engineering Works Feed. Smartcard Validator: Yes. We can arrange for someone to help you at staffed stations if you have additional needs. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. var fyear = dateObj.getYear() During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. How do I make a claim for compensation when I have experienced a delay? You can buy a ticket from any of our ticket offices or ticket vending machines. Wherever youre going with Merseyrail, start your trip with us. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Contact information. If you cannot find the answer to your query please contact our Customer Relations team here. 1. Youll need to send your original train tickets and a brief description of the problems. 27 de fevereiro de 2023 | celebrities with short upper lip. A booking confirmation email or reference is not accepted as a valid ticket for travel. All rights reserved. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). If another customer objects to its presence, you and your animal must move to another part of the train. Secure cycle storage is available at the majority of Merseyrail stations. Buy your ticket here. Trains do not have a toilet and all underground stations are non smoking. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. He added: "The fine was issued because he didn't have a ticket, but he did. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Our newsletter will keep you up to date with all things Merseyrail. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. Smartcard Validator: Yes. Train running information is provided via digital . Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . "I feel the system is geared to catch people out, it's not fair. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. It's free, easy and takes no time at all. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. For more information Click here . Save 61% on average when you buy in advance. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Ive lost my ticket can I get a replacement? Metro Cards, local Saveaway and Railpass season tickets only. Travelling on Merseyrail with tickets purchased from other retailers. Tickets can be obtained from the ticket machine or the ticket barrier. var wday = days[dateObj.getDay() + 1] . [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Your interactive, shareable online planner & guide to great days out. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. if (fyear < 2000) "There are also Ticket Vending Machines at 19 Merseyrail stations. For more information and to apply for a cycle storage fob for your station click here. This page was last updated "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. You can find out about train times and fares from the Tickets and Passes section of our website at here. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. var dateObj = new Date(document.lastModified) Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Mark Devine said Merseyrail was "stuck in the dark ages". Yes, Merseyrail Flexi-Tickets are available for adult and child fares. Subject to availability. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. They're types of train discount cards you can buy for 30 for unlimited use. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. (Currently available in the UK app only). There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up You can take your bike on any Merseyrail train if there is space. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. What do I do if I have left something on a Merseyrail train or at a station? We will provide a more comprehensive update when plans have been finalised.". Timetable Tickets External Links www.merseyrail.org. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. You might find an answer to your query in our help section.
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