Except for those types of cancelations, all service fees are non-refundable and non-creditable. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Al almacenar su informacin de pago, usted puede 2. las Transacciones Recurrentes. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. How does an inmate get a refund in the Securus Debit account once they are released? Subscription payments are non-refundable. Searching Frequently Asked Questions. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. The app is not launching on my device. IVR / TELEPHONE CARD INFORMATION AGREEMENT. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. Time Limit for Raising Disputes. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We provide these links only for your convenience. Pricing, California That Limited Warranty is described below. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Este Acuerdo est Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. . Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. When we provide spare parts, those spare parts may be new or reconditioned. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. (b) Maximum Liability. Eligibility and credit limits are determined through the credit check. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar All Tablet sales are nonrefundable. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Can I make a deposit to their Securus Debit account? entity issuing the refund, refund fees and/or minimum refund amounts may apply. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. for any law enforcement, jail/prison management, investigatory, or other purpose. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. est sujeto a cambios. For $45.98, you can get our 90-day service plan. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. We refer to these products and services as our Products. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Is all JPay Email moving to Securus eMessaging? Securus Technologies is a U.S.-based communication provider for incarcerated persons. Alaska and TDCJ customers have 365 days to request a refund. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. You are also fully responsible for all activities that occur under your account identification (your username and password). verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Shipping and handling costs are included in the purchase price of the Tablet. Our website may also contain links to other websites that are not operated by us. Usted puede cancelar esta autorizacin en cualquier momento You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Message and data rates with your mobile phone carrier may apply. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Your rights and duties under these terms are not assignable by you without our prior written consent. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Definition of Dispute. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Any third-party product and service marks contained on our website are the trademarks of their respective owners. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. How do I add another inmate to my account? Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. . Informal Dispute Resolution. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. We will attempt to troubleshoot the issue. Al hacer clic abajo, usted acepta los Trminos y Condiciones de We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Attorneys. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not tolerated. 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