Regardless of whether you work in retail or personal training, there is always an element of sales. Many times making a sea is built on promises. If you make promises as a New York City personal trainer you have to be committed to fulfilling those promises. If you say you are going to do something, do it. If you don’t have the time, then don’t commit to something you can’t deliver on. Simple ideas such as these can be the difference between having a long term committed client versus someone who feels the experience is not meeting their expectations.
Above all else, arrive on time. Be there when you say you will be there. Show up can five minutes early whenever possible. Your clients are the ones who are struggling to get out of bed or rearranging their busy schedules to make sure they are on time for their personal training sessions. Their personal trainer should be ready and waiting for them. A motivated client does not want to hear a story about how your train was delayed and they certainly don’t want to hear that the line for coffee was ten people deep.
These days, many personal training clients are concerned with more than the 60 minute sessions with their personal trainer. They want a trainer who will keep them on point at other times, too. Some New York City personal trainers have a routine of sending daily reminder emails or text tips to their clients. If you set this expectation from the beginning, you need to be able to keep it going. If you become really successful you can consider having a service perform your daily messages. Daily messages can consist of nutrition tips, exercise tips, or ways to burn a few extra calories during a person’s daily routine, such as taking the stairs instead of the elevator.
Another part of keeping your clients on point, means being available so that they don’t make mistakes. If you are a New York City personal trainer who makes the promise to new clients that you will be “on call” to answer any questions or provide nutritional advice, then make sure you are checking your emails, texts, and messages during the hours you designate. Bottom line, be accessible when you say you will be. A client may need help with ordering off a menu or an appropriate running distance for their level. Sometimes you may need to send a client a simple reminder to ice an injury.
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