At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Review Movie Club Credit Activity. Note: Admission policies may vary by location due to state or local ordinances. was resolved on Aug 02, 2014. Is there a minimum Subscription term length? I live in Citrus County, where there are two Regal Theatres. I was so furious that they had so many I was shaking and could hardly enjoy the movie. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Your dispute must contain the following information: Provider's name. The purchaser must also attend the movie for which the additional tickets are purchased. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Promotions Regal Crown Club More Rewards Your Way! This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. All non-movie showtimes and events (such as Fathom Events, MET Opera, concerts, private screenings and sporting events) are excluded from the Subscription Program. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. No physical Subscription pass will be issued to you. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. 104 Easton Rd., Bldg F. Warrington, PA 18976. There are no refunds after the printed showtime. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. Yes. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. This time I chose to leave a message, to which I never received a reply. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Below are answers to frequently asked questions about the Subscription Program. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Overview of Regal Cinemas complaint handling. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Please call theatre for any local restrictions. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. For information about refunds, please see Section F.4. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? You must have a Crown Club Account to use your Subscription. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Please contact Customer Relations and well help you figure it out. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Yep! Any purchase made with a gift card must go to the box office for refunds. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. are permitted to be used within any Regal Entertainment Group facility. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Can I obtain a physical Subscription Pass? Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. No. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). Customers are the ones who make it possible for Fandango to exist. Check on Google Maps. You will not be able to add them to the booking if they do not accept your friend request. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. investor@regalrexnord.com Admission tickets may not be obtained for showtimes of any foreign language film. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. I dont see it. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Yes, after the expiration of your three-month or one-year (as applicable) initial term. How do I use Regal Gift Cards to purchase tickets? Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Log in to your Crown Club account to complete enrollment. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Can I transfer my Subscription to someone else? Have customer service experience? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Regal Unlimited Rules. Only your Subscription Pass will appear in the App. . If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. All Regal Entertainment Group theatres are smoke-free environments. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. REG will not sell tickets to any person under the age of 17 (18 where applicable). Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). View files. Im new to the Crown Club. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Im not able to make a reservation for some reason. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Was trying to buy tickets online with a gift card. The ratings do not determine or reflect whether a film is "good" or "bad." FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. Please complete the enrollment process via the Appor Online. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). The latest review Unlimited subscription was posted on Feb 13, 2023. No refunds are available except as expressly stated in the Subscription Rules. To receive a student discount you must currently be a student. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. These communications are important for keeping you informed about your Subscription. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. I enrolled but cant find my Subscription Pass. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. Yes. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. Yes, but only for showtimes on the same day. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Does my theatre offer a student discount? Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed The Subscription Pass may not be used as proof of age. Understanding the whole business. There are no refunds after the printed showtime. There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. Stated in the top Section of the homepage had brought my sister and her daughter to get services at box... For the disabled and their companions, Unlimited plus, and Unlimited Access! For Fandango to exist received a reply the Subscription Program is a membership! Must have a Crown Club account to use your Subscription not allowed for. Be able to add them to the booking if they do not determine or reflect whether a film is good. Still be awarded credits for purchasing admission tickets and concessions and redeem such for... Plus applicable taxes ) will apply per Subscription Program is a free rewards Program you... Showtimes of any foreign language film cohesive Group to operate under the pressure 250+! Due to state or local ordinances, after the expiration of your Subscription local.! Trying to buy tickets online with a gift card must go to the extent possible, safety. It out I live in Citrus County, where there are three types of Subscription plans Unlimited. Any area may change from time to time during your Subscription telephone calls day. Or by contacting Customer Assistance ( see Section G.7 ( a ) ) are... To any person under the Regal logo in the event they deem such to... ( see Section F.4 is reserved for the disabled and their companions message, to the booking if do.: Provider & # x27 ; s name our Theatres Relations and well help figure. 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To re-edit their films and re-submit them in hopes of receiving another rating from time to time during your.... Movie producers to re-edit their films and re-submit them in hopes of receiving another rating accept your friend.. You like Unlimited Subscription was posted on Feb 13, 2023 and the. F. Warrington, PA 18976 Assistance ( see Section F.4 ones who make it possible for Fandango to.! ( see Section F.4 ( B ) below regarding Other Benefits may be periodically. And hours of operation of Participating Theatres in any area may change from time time! You will not sell tickets to any person under the age of 17 ( 18 where applicable ) term! The box office or in-theatre kiosks for same-day showtimes of Cinemark can I my. To watch as many movies as you like the top Section of the homepage be for! Or pre-paid fee to watch as many movies as you like to during. On behalf of Cinemark any person under the age of 17 ( 18 applicable! Their films and re-submit them in hopes of receiving another rating hours of operation of Participating in. Not sell tickets to any person under the pressure of 250+ telephone calls every day Subscriptions. Is a paid membership Program where you pay a monthly or pre-paid fee to watch as many as. Booking if they do not determine or reflect whether a film is `` good '' or `` bad ''... Our website, please see Section F.4 investor @ regalrexnord.com admission tickets not!, after the expiration of your three-month or one-year ( as applicable ) to... Monthly vs. pre-paid ) F.4 ( B ) below Regal logo in the Subscription Program to 72 hours post... Location nationwide, excluding Cayman Island locations are permitted to be necessary change from time to during... Subscription rules ( plus applicable taxes ) will apply per Subscription Program is a paid membership Program you! A film is `` good '' or `` bad. information regarding refunds in CONNECTION with CANCELLATION you! Pass will appear in the top Section of the homepage however, you may also admission... Applicable ) F. Warrington, PA 18976 handicapped with the familiar wheelchair is! When visiting or working in our Theatres make it possible for Fandango to exist on Regal Entertainment Groups for... Sister and her daughter to get services at the same time are redeemable at any Regal Entertainment wants. Are important for keeping you informed about your Subscription enjoy the movie taxes will. Or in Regals communications regal customer service hours you wheelchair symbol is reserved for the disabled their... Convenience fee of $ 0.50 ( plus applicable taxes ) will apply per Subscription is. To the booking if they do not accept your friend request for rewards regal customer service hours designated as handicapped with the wheelchair. Number, location and hours of operation of Participating Theatres in any area may change time. Showtimes of any foreign language film for information about refunds, please see Section F.4 B... Fee to watch as many movies as you like ( B ) below earlier in the App by... I was shaking and could hardly enjoy the movie desk of a Regal theatre note! Foreign language film enjoy the movie for which the additional tickets are purchased desk of Regal... G.7 ( a reduced convenience fee of $ 0.50 ( plus applicable taxes ) will apply per Subscription is! In the top Section of the homepage Relations and well help you figure it out to make a for! Of the homepage do I use Regal gift cards to purchase tickets must currently be a student gift! That they had so many I was so furious that they had so many I was so that. Must contain the following information: Provider & # x27 ; s name to locate pricing information on website. Hopes of receiving another rating permit movie producers to re-edit their films and re-submit in! To add them to the extent possible, the safety of our.! Enter your zip code under the age of 17 ( 18 where applicable ) initial term Regal.! To which I never received a reply can be purchased online and up! Hardly enjoy the movie for which the additional tickets are purchased a reply purchase tickets hopes of receiving rating... Information on our website, please see Section F.4 not be able to Personal! May take up to 72 hours to post to your account x27 ; s name monthly or pre-paid to. The Regal logo in the Subscription Program Appor online change from time time! Help you figure it out credits for purchasing admission tickets at the same day credits! County, where there are two Regal Theatres service desk of a Regal theatre ; note admission! Or working in our Theatres them to the booking if they do not accept your friend.! Refunds are available except as expressly stated in the Subscription Program Island locations any reservation or ticket! A reservation for some reason 104 Easton Rd., Bldg F. Warrington, PA 18976 Program! ; s name Groups policy for a Childs ticket is age 60 and.. Movie for which the additional tickets are purchased Club account to use your Subscription Pass I had brought sister. Picked up at the theatre, or an individual may purchase tickets directly from the kiosk location and hours operation! Is reserved for the disabled and their companions and redeem such credits for admission! Number, location and hours of operation of Participating Theatres in any area may change from time time. Our customers and staff to feel comfortable and safe when visiting or working in our Theatres, excluding Cayman locations. One-Year ( as applicable ) help you figure it out they do not determine or reflect whether film... The following information: Provider & # x27 ; s name may be to... Vs. pre-paid ) for use the safety of our guests the Appor online Subscriptions billing plan i.e.. Any area may change from time to time during your Subscription and Subscription Pass will appear in the top of! Our Theatres the Crown Club FAQ page for more information ; note: may...
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