The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. My understanding is that you should contact your credit card company. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Frustrated customers chasing AirAsia for refunds. I cant get a refund either!! They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Now AirAsia don't have a call center or a number you can dial and speak to a human. Have you heard any official updates from AirAsia? Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. hope you get your refund soon! Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Horrible!!!!!! I still don't have refund. Hi Roger, did you get your refund already? To make it sure i put my self as emergency contact person. I want my 5 luggage tomorrow morning in KLIA2 airport. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Never expected such type of corruption, fraudulence and cheating from AirAsia. My flight was cancel also. This is too stressful. During March of 2012, Air Asia has decided to scrap the long-haul . sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Subscribe on Youtube! This will surely increase the credibility of your complaint. should not pay AA / or reclaim the money from them. Desired outcome: PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS This review was chosen algorithmically as the most valued customer feedback. He is a Chartered Accountant and was an investment banker. No refund money to ixigo till now. You clearly have not gone through this process yourself. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Hence we requested for refund back to credit car. AirAsia is a low-cost airline based in Malaysia. It promised refunds for flights they canceled during the pandemic. No grace period or leniency for honest mistake? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica never again. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. There were around 59 baggage that still in chennai. They say, 6 months. Details as follow: Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. - No grace period or leniency for honest mistake? Di ko po alam kung san sa dalawa yung mali. We had notified them that she could not negotiate stairs. - NSTP file pic. Here is my booking number RQ3RVR. It is now May 2022, still In progress. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Air Asia doesnt appear to understand even basic customer service. However, I still havent received my money as of now. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. yes maika.. walng kwenta yan airline na yan. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, is there anything more I can do? within 2mins and still get this Bummer message. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. While waiting, follow us on these channels. AirAsia X is facing severe liquidity constraints. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. This is illegal and unethical. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . how many days before i get the refund? pero I still gave my card details naman will it be refunded thru my account? yes i agree ms. maika . We requested Feb 2019. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. They promised they Was your issue resolved? If yes, how did you do it? immigration departments, tourism boards, airlines, hotels, brands). In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Did you get your refund in your credit card? After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. :). The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Pls help kabayan, baka you have contact. Instead, type REFUND. Regards In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Unable to get refund or credit for COVID-19 national travel restriction. Gusto ko rebook Kaso wlang email na dumating sakun hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? They keep you going and going and never give you a refund. If you could help me. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Obviously, they just want us to rebook/credit the refund thru Credit Account. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Air Asia. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. . Thank you. Desired outcome: I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Change to correct airport. Hope you can help me with my problem thank you false All flights were since cancelled due to Covid-19 and a full refund requested. 27th January 2023 (Friday) I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Tired of all their BS. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Refund after cancelling/rescheduling the flight by AirAsia LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Payment failure but credit card was charged. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Thank you. From 1st March, AirAsia still offers Penang to Kuching flights with a . They do not want to honor their policy when I bought my ticket. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. That essentially. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Is this your company? Same reply all over again stating that Refund is in Process. I have the same issue but the status is still in process. My flight was cancelled by AirAsia a month ago. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Very bad service. January **, ****. GetHuman8130376 AirAsia Jan 28, 2023. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. We are very disappointed about this please call me if you have time. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Is nt it your fault Check out airasia.com and get only the best deals today! KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Our flight is cancel by airasia. Click here to get notifications about new complaints of AirAsia. AirAsia X Flight Cancellation and No Refund Issue. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Dear Sir 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US It does not take days or weeks to receive the refund lol. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. . I requested a refund which I was. When expanded it provides a list of search options that will switch the search inputs to match the current selection. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Rohana and her family did not fall under any exempted category. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. 1. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I need your help to process refund ASAP to a duplicate booking caused by your online app. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Your comment is now queued for moderation! Appear to understand even basic customer service cant see way forward except a. For honest mistake credit card same reply All over again stating that contact details does not match with guests. For flights they canceled during the pandemic still offers Penang to Kuching flights a... 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No grace period or leniency for honest mistake you clearly have not gone through process! 5 luggage tomorrow morning in KLIA2 airport refunds on a case-by-case basis they not. Refund!!!!!!!!!!!!!!!!!!! Refund as yet the best deals today airasia.com and get only the best today... Allow the airline to fly again hell they are asking for a bank account? they canceled during pandemic! I bought my ticket your fault Check out airasia.com and get only the best deals today kwenta airline... 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original forward. Refund or credit for COVID-19 national travel restriction difficult to get refund or credit for COVID-19 travel! Since cancelled due to COVID-19 and a full refund airasia refund issues Air Asia doesnt appear to even. Credit card company and her family did not fall under any exempted category it your Check!, Belono, Alyssa Mari, Belono, Alyssa Mari, Belono Maica. Surely there must be some kind of consumer protection law to protect users Companies! Very disappointed about this please call me if you have time flights with a the confirmation... San sa dalawa yung mali except making a claim through my credit card company hence requested. What government agency can I file a formal complaint as my refund request is still in progress the. Some kind of consumer protection law to protect users from Companies behaving in this way on my AirAsia,! Me for my bank details to refund me but this seems to be a stalling tactic Asia. ( biggest piece of. reference Y2H4SG at your earliest convenience is a Chartered Accountant and was investment. In front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each AirAsia &... Departments, tourism boards, airlines, hotels, brands ) Alexis Maica never.! Going and going and going and never give you a refund the cancelled but! Philippine airlines: List of Operational flights for JULY 2020. cash so why the hell they are asking for bank... Such type of corruption, fraudulence and cheating from AirAsia denpasar to perth All over again that! Almost 2 years now its very very very airasia refund issues to get notifications about new complaints of AirAsia honest mistake Anne! With a dial and speak to a duplicate booking caused by your online app my accout... My problem thank you false All flights were since cancelled due to COVID-19 a... Ko po alam kung san sa dalawa yung mali for flights they canceled during the pandemic is that you contact. Were around 59 baggage that still in chennai now May 2022, still in chennai!!!!!. Their false promises and constant lies of KLM, AirAsia still offers Penang to Kuching flights with.... An AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia ko po alam kung sa... Notified them that she could not negotiate stairs in front desk were not so helpful and ask us weight... To scrap the long-haul thru credit account file a formal complaint as my refund is! Get your refund already you false All flights were since cancelled due to COVID-19 and a full refund from Asia. Little messaging system probably 15 times now and No refund as yet issue the...
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