Please ensure you are following current standards to ensure your package is eligible. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The title says it all. Jeeze. Press question mark to learn the rest of the keyboard shortcuts. This a-hole was trying to scam me. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I insured the package at full value. Any ideas on how to handle this? Payments are processed on the site, preventing fraud or scamming . Create an account to follow your favorite communities and start taking part in conversations. If you shipped the item yourself, please contact your carrier to check the delivery status. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If mercari does put a hold on anything will it be after the rating time limit express? Buyer claims they did not receive the package. Posted by: Bill in NC. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I was also charged the incorrect amount of money. This happens sometimes, it gets marked delivered a day or so before. But it appears as if everything is in order now. I contacted customer support and told them it was delivered. 5 Common Mercari Scams & How To Avoid Them. Press question mark to learn the rest of the keyboard shortcuts. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. New comments cannot be posted and votes cannot be cast. Items that are not claimed within 10 days will be destroyed. Weve got you covered. This seems to be a scam, similar to what happens on ebay. 1099-K Reporting and Disclosure Information. After doing some research and reading some reviews I decided I would stay far away. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I'm not sure what else I can do. 1. You can email the site owner to let them know you were blocked. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Not likely. My buyer claims they didn't revive a package UPS says was delivered. I ordered an iPad through Mercari and the seller offered free shipping. That was 5 days ago, and after several more messages Mercari has yet to respond. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I've had 2 sales on Mercari and both were purchased by scammers. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. To keep you safe, we ask that all transactions take place in the app. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. This actually happened to me except I was the buyer. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The seller had over 300 ratings so I believed that they were trustworthy. I just worry about package theft and stuff. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". My husband and I are relatively new to this scene. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. thanks. Cloudflare Ray ID: 7a16556a0c7c770d They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I contacted the seller and they insisted I wait a few days. I was really worried about this situation. yes I definitely wont. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The tracking shows as delivered. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. New to mercari love the community already. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I have even called Mercari and left a voicemail to try to get my money back. Reality and expectation don't always match; miscommunication happens, and complaints ensue. They often extend the time on the buyer's side before auto rating completes. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Any advice is greatly appreciated. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I'm sorry this happened to you but thank you for giving me some useful information. I really feel this could be a scam. On hold with USPS now to see what they have to say. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I have the tracking number though, and it says the package was . This website is using a security service to protect itself from online attacks. I contacted Mercari multiple times, nothing got put on hold. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. New comments cannot be posted and votes cannot be cast. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I checked the buyer ratings before shipping and they had good ratings - things looked good. Im almost sure too that the right person received it or else I probably would have received a message. Look around the delivery location for your package. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tracking shows delivered. The title says it all. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. It will take longer to get paid, but Mercari will eventually have to release your funds. **However, I was never given my payment. Thanks . However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I sell designer bags for about $300-1000. In some cases packages say delivered while they are still in transit. I have the tracking number though, and it says the package was delivered. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I typically dont as I dont want to come across as pressuring to get a quick rating. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The good news is that eventually you will be paid out either way. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. thanks ! Checked everywhere and there was no delivery. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Buyer supposed . Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The tracking number says delivered on my end. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Reddit and its partners use cookies and similar technologies to provide you with a better experience. While I've searched the sub I was still curious. I wouldnt . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Annoyed. ', Press J to jump to the feed. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Date: September 24, 2021 08:21AM Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The police could ask for that to help find the thief. The buyer had one negative as a Seller. Never have I had a buyer complain, they respond with a thank you and a quick rating. edit: Also whoever is downvoting alternative opinions ,you arent helping. As long as the tracking shows delivered to the same zip code, you are in the clear. Their customer service does not help sellers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I checked the buyer ratings before shipping and they had good ratings - things looked good. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Did not receive the item in question was purchased for less than $ 10, consider giving buyer. 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This seems to be a scam, similar to what happens on ebay us that item. The feed shipping on your own been received i got a notification that says &! Except i was never given my payment and Email address the issue you are current!
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