Review tags are currently only available for English language reviews. There was usually long lines for the Zip Line attraction. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. It must be asked for. Xian, went above and beyond to help locate it and return it to my son. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). It's only been open for 3 weeks and already this many issues! Paris. 2. The breakfast is only served in one location as the other resturant isnt even open yet. This place is beyond amazing! Places are grossly overpriced. When one thinks of themed family friendly resorts what comes to mind? Up close beautiful. Not the best job in keeping out noise from the corridor. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Music Schedule for Hometown Holiday. I then visit front desk In person and manage to order a pizza. We couldve just said nothing at breakfast and walked out after eating. August 10, 2022 Amy Smith 0. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, SpringHill Suites by Marriott Austin Round Rock, Holiday Inn Austin North - Round Rock, an IHG Hotel. Round Rock, TX 78665 (512) 651-1000. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So at least I knew they were some where close by. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Not many actual games. Food: Resort food is meh and very expensive. How many families can afford $24 a plate for dinner? But all other restaurants didn't open till 11pm. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. It's worth it.but will be taking out a second mortgage for the next round! If you have them at home, bring them. ROUND ROCK, Texas (KXAN) Kalahari Resort & Conventions, Round Rock's 351-acre, family-friendly resort, is celebrating one year of operations in the city . I go back once in a while because the theme park is open in public even their restaurants. Check-in time begins at 4:00 pm. The room was nice but did not care for the sink being outside of the bathroom. Food had zero flavor. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? Needless to say, we WILL NOT be returning to this resort. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Ok fine! As in! After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). Our room is super cute, nice and clean. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. more. So if you are sensitive to that, be sure to ask for a room at the end. On top of that my family had a wonderful time at the resort and want to go back! First issue, the line to check in was INSANE. We can't thank Xian and the staff enough. Its called grotto and its like a cave but only adults are allowed to enter. This is the version of our website addressed to speakers of English in Australia. Blackout curtains work well- which is important to me! That store is way better than any Chuck-E-Cheese or D&B! Weve watched it come to life, stayed up to date with the website etc. Thank you for a wonderful time and thank you for the above and beyond customer service. We waited in line for nearly two hours just to be told that our room was not yet ready. Ok fine Ill go through front desk! They are more growing pains of being a new property in very challenging times. Lots of games, lots of rides, lots to do. However we were sent to 3 different locations because no one who works here seems to know where anything is. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Hello Ms. Williams. Just didn't cut it for my family.Overall, great experience and I would go back again. . Yesterday half the slides were closed. Valet parking was full which was fine I can cope with that. The facility is new and very nice with the safari theme. There is a Starbucks, Ice Cream Shop and a full market open all day. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Swept away by the hand of time. For a kids focused space connected to the arcade, imo, thats just asinine. Checkout is automatic, but can enjoy all activities till 3pm. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. But you don't actually need any sort of pass to enjoy Tom Foolery. Review tags are currently only available for English language reviews. The troubles began upon arrival. The fast food bowling joint is $9 to $25 a meal as well and gross. This as a first impression with no formal greeting was very off putting. Again the food and drinks are very over priced, but offered within the park it self- for convince. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Absolutely disgusting! Its $21 a person! November 15, 2022 Amy Smith 0. But there is tons to do where you never have to leave if you don't want to. The bathrooms were also very gross by the end of the day as well. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. We like pizza! It's like a Vegas for kids. Georgetown and Round Rock have great local options. The show was 30 minutes late, no biggie, weather and things happen. Girl who answered laughs. November 12, 2020 12:48 PM Eastern Standard Time. $7 for a domestic beer. When one thinks of themed family friendly resorts what comes to mind? Thank you. There are service gaps noted by other reviews that do need improvement. Or a $500 glass of wine? My child Is hungry and this is one inconvenience too many. Perfect for us. mildew? I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. I apologize that we did not meet your expectation but also our own. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Places are grossly overpriced. But for being a "family resort" Im disgusted. It's worth it.but will be taking out a second mortgage for the next round! Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. Review tags are currently only available for English language reviews. Until then, reach out with any questions I didn't already answer. 40 tickets to ride the roller coast, etc. I can support that! Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 My family and I are currently staying at this location. Beds were very comfortable (soft). We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Click Here to Book Direct. I ask for manager. We are so grateful they took the extra time to look for the bear. I asked her why it was so much and she said it was due to the toppings. Just got back from Kalahari Round Rock. This was a huge mistake because had she just told me I could've moved funds. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. It looked like the kitchen and waitstaff did not have enough people working. The fast food bowling joint is $9 to $25 a meal as well and gross. Water park- Overall awesome. Ok cool. Round Rock Who is monitoring guest coming and going? He said sure she is 9 and barely over height no problem. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. 3. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. It feels like its all about the bottomline. A. J. Clement researched the story in 1964 and advanced a new theory. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. My first impression of arriving in the lobby was that I wanted to look at everything. Food had zero flavor. Again second impression of checking in before getting past the registration desk was very off putting. There was usually long lines for the Zip Line attraction. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Hi whenag2018! There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Destroyed by earthquake, defaced by the blast, We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. We ate remaining meals off property. Over and over this was witnessed. We finally got into our room and headed to the water park after a quick change. Check in and Check out times at the Kalahari Resort. But we expected the service that goes with it. Just keep luggage in car and save the $250! 1. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Nope cant order because no one answers phone. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Never saw anyone sanitizing these. OkayLong version now: There are several kinks that need to be worked out. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Ok I dont carry change but I had a house key and managed to make it work. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . Over and over this was witnessed. This information will be used for that purpose. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Overall: Lots to do as a family! Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. At all. Here is the short version as a family with a 4 yr old and 74 yr old. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. 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