We have new construction homes in your area. We are sorry that we were unable to find the right home for you at this time. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Was not thrilled with LGI, however Liz in the office in Linda ca was great! Our new home is simpler and it's our own space. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. Please go through. And he gave me a keychain and pen, and he left. LGI Homes review: Warranty service not render. Congratulations! I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. He took us around the community with already built houses. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. I would appreciate a quick response. I was, What am I supposed to do? Hi Mildred, thank you for choosing LGI Homes for your first home purchase! So he was very open about it. Then there was no phone call and he didn't show up. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? My loan application was set up as an FHA, despite asking for a conventional loan. Carols been great, work orders are slow nobody picks up there phone. There's a section in the back of our yard that and the sod was already dead. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Photo courtesy Seth Pohlman . As a result, I'm 33K in the hole. Square footages are approximate and may vary in construction. But when you're buying a home, you can't just go in there expecting perfection. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. Hi Harrison, we thank you for taking the time to leave a review. Planks that have broken edges were used. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. I had told him one day that I wanted to come into the house, and he met me here. There was a hole in a line in the wall. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Their customer service absolutely sucks. The propane tank is sinking. So, I said that's not gonna work. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. He wasn't like a salesman that was really pushy. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. Loved LGI homes. We appreciate your patience as we work to solve the issue. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Brandon was really informative and knew what he was talking about. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. I met with other builders even after we started the loan process just to do my due diligence. Every now and then, I message him, Hey, Thomas. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Now there is mold in that area. FAQ. In the long run, it's been the best that it possibly could have and how it worked out. All Rights Reserved. For the most part, the reps were good. Even if it was delayed, if there were communication, like, Hey, Sai. This browser is no longer supported. Everybody that's come to visit me so far loves the house. I breathed relief that we won't be cutting this too close. As far as the home, there was damage. We also ensure all reviews are published without moderation. But the techs did a great job and they did it right away. Richard Day I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. You dont hear a word from the builder after settlement you are nothing to them after. I was happy that he explained that to me. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. We are happy to hear you had quick communication from our team about your warranty items. It was one of the other builders. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Having a new home changes your life all together. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. The drain line was also clogged with what they said looked like drywall dust. We were told that there would be an 11 month walk through to go over warranty items that need fixing. Rick is the biggest problem that LGI has. Ready to move into your perfect new home? We appreciate your patience as our team worked to get your home finished and ready for move-in. The small concrete slab in the back of the house wasnt even floated its falling apart. And still a couple of drawers don't work. There were things that we weren't prepared for but we waited it out. I asked them to wait just a few days but they wouldn't listen. The air coming out of the ceiling is cold. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. So, the building manager was not aware of it. Thank you. I had to wait for those floorings to be installed before I could physically move in. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX Thank you. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. NV License No. I was depressed. I went over there and I talked to them. * Fields marked with an asterisk below are required. [protected] 8770. It goes against our guidelines to offer incentives for reviews. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. There were a few other things that were missing. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. And even the building manager was not aware that this house has to be closed or should have been closed a week before. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Erik did not call, and no one has come by. I'm one of only two people that live in the community. I'm an immigrant. I came over here and I liked the community. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. She right away put an order. I'm more than satisfied with the house. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. The house was brand new upon move in. But all in all, it was not a bad experience. My commute is a little longer but that's not a huge deal. Horrible sales person. Learn more about what sets LGI Homes apart from other homebuilders. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Terrible company that doesn't honor their new home warranties. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the Nothing on our website should be construed as legal, accounting or tax advice. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. There is no caulking between the siding planks and trim on the garage. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Several months later the flooring was coming up throughout the home. Thanks, Marty Piepoli. B.1002074. Our management team has been made aware of your concerns and will be reaching out to address them shortly. Why do yall waste people time??? I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. It wasn't a good experience that three weeks before closing. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. We are definitely happy with where we are and what we chose and how we chose this. 2023 Trustpilot, Inc. All rights reserved. Phone: [protected] We walked through the house and in that small walkthrough, I found many things that I didn't like. Thank you. We purchased the home in January 2020 in the Crowley, TX area. Yes. All your priorities before kind of evaporate, and you got new priorities. This was my fourth and easiest home buying experience hands down. We lived in Orange City at the time. Please reply back. Items found prior to settlement we found are still not fixed. So far, so good. And come November 11, still not ready. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. The septic system has sunk in the ground alot of paint work was left un finished, Can someone please contact me to speak about this? Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. About two years ago, I visited LGI's office and learned about LGI and their homes. They just would not budge after that. We will close on this date." ConsumerAffairs is not a government agency. Desired outcome: Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. At LGI Homes, we take pride in offering value and quality service and construction to our customers. And ready for move-in your LGI home, thank you for taking the time to leave review... Asked him, are we sure we 're gon na close on October 27 there a... Planks and trim on the garage was happy that he explained that to me guidelines to offer for. Like drywall dust typical experience with LGI Homes for your first home purchase Homes, we extremely! 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