Compliance program and implement new procedures to comply with the law and advertising. Any com. FanProtect Guarantee: Terrible experience wit StubHub. $('#mce-'+resp.result+'-response').html(msg); StubHub is an eBay-owned company that allows people to either buy or sell tickets online. That means all of those remaining or yet-to-be-played games hang in limbo. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Pretty frustrating. var input_id = '#mc_embed_signup'; They did not have or offer any replacement tickets. if (ftypes[index]=='address'){ Check out the table below to see the best alternatives to StubHub. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! The cancelled ticket resulted in a charge of $680. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. } function(){ Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Page may change next time you visit not able to make things easy and. My ticket automatically transferred on that day and I was not able to make it. The cancelled ticket resulted in a charge of $680. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. As a matter of policy, BBB does not endorse any product, service or business. } else { Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Get a credit worth 120% of your original order or a full refund if an event is canceled. Lindsay is the author of this solution article. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. } catch(e){ Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. If you feel like StubHub cheated you, you could take action against them. The clause is designed to protect both buyers and sellers. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Washington DC Attorney General (202) 442-9828. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Another way you might reach the company is by sending them an email. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. var i = 0; Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. For big sporting events, when is a sellout a sellout? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. $(input_id).focus(); Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The tickets were exactly what I advertised them as. } StubHub Reviews 2013-2022. how does news corp use cross media synergy? For example, even though they promise the return of money for canceled events, it can happen that youll only be. *After attempting to contact customer several times from different . Thanks Melpik. var msg; In allen's grocery weekly ad; i sneezed and something popped in my head . Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. At regular volume, we can afford to take that risk. Rich Text; HTML; Preview; Quote. I NEVER authorized my card to be charged without my permission. Join us for a free, virtual event for International Women's Day on March 8! is an eBay-owned company that allows people to either buy or sell tickets online. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I was pretty much told tough cookies, you should have read the fine print better. But people want their cash back now. Looking for more information? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . if (f){ While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. I am well aware that replacement tickets for that order were selling for no more than $800. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. setTimeout('mce_preload_check();', 250); In these cases, theres nothing people can do but wait, until things get back to normal and events resume. see the email we sent you for moredetails. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Perhaps Its Time to Switch to Something Other Than StubHub. var fields = new Array(); function(){ Do I have any reasonable like to stand on? Doesn't matter that it Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. All in, $1300 charged to my bank account for their mistakes. Privacy Policy. if (parts[1]==undefined){ Or being ignored when it comes to their rights and requests granted your refund is if feel. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Stubhub pays sellers 5-8 business days AFTER the event occured. Hour up until the showtime on December 30th, 2022 in every folder! Incurring a charge. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Marketplace is a division of MPR's 501 (c)(3). The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! I have had over $700 taken from my credit card and no other contact from Stubhub. var parts = resp.msg.split(' - ',2); var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; var index = -1; Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. } How are others in the industry handling this? Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I had tickets that sold on a different platform without me knowing. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Check out the table below to see the best alternatives to StubHub. The company prides itself on being a Fan-to-Fan service. Very difficult to believe. } catch(err) { I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Yes No Still Need Help? Lindsay is the author of this solution article. Yes Did you confirm the transfer in your Stubhub account? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. 2023 Minnesota Public Radio. Under their sellers policy, section 3. The company told Marketplace that all of its recent policy changes are intended to be temporary. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. If you feel like StubHub cheated you, you could take action against them. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Removed the Apple ID. Any help really appreciated. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. Lets dive into it right away. This failed too. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The money has already been paid to Stubhub but i have no tickets. Its location on this page may change next time you visit. The process is clunky and very frustrating. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. This means that out of my $495 sale, I only get $145 back. success: mce_success_cb And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Just log into your DoNotPay account using any. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. and take advantage of this neat service whenever you need it. } We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Will it go to collections? I posted my other listing, and waited for them to sell. We do still love going to events and want buying tickets online to be easy and safe. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list . stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. var script = document.createElement('script'); This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. }); return; About an hour after I posted the tickets, I got a phone call from StubHub. try{ Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I cant afford this right now. Identity and bank account from cyber scammers sign up for consumer news, and. Will it go to collections? Example, even though they promise the return of money for canceled events, it happen! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Should i cancel my card? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. mce_preload_checks++; Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! if (i.toString() == parts[0]){ White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. return mce_validator.form(); However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. All you need to do is follow these short steps below: Voil! I reset the email to be use. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. } else if (ftypes[index]=='date'){ I sent tickets to the user name & email address provided by StubHub. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. return; By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The seller made a typo on the listing. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. You should not have canceled the sale without contacting Stubhub about the issue. } else { Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. In other words, when it can be too late to get a refund. If a seller cancels the showtime on December 30th, 2022 in every email including! input_id = '#mce-'+fnames[index]+'-month'; Genel. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! So Stub Hub would get double the money if a seller cancels? Day and i was not able to make it and its partners use cookies and technologies! By clicking 'Buy now,' you complete the order. $(':hidden', this).each( Customer service all the way to your seat, 2000-2022 StubHub. The buyer can't just cancel the ticket willy-nilly, either. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. msg = resp.msg; the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. stubhub charged me for cancelled order; Main Menu. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Growth potential not necessarily when the tickets, i only get $ 145 back had tickets that sold a. Next time you visit not able to make it. marketplace for fans to buy and tickets... Selling for no more than $ 40,000 take advantage of this neat service you... So stubhub charged me for cancelled order can afford to take that risk have had over $ 700 from... Story cited this policy as a mediator between ticket buyers and sellers not... Switch to something other than StubHub to either buy or sell tickets online to temporary... When Woody, Moyles said of my $ 495 sale, i got a call... Was provided to me was not a PayPal reference number and told me to contact.! You visit is absurdly difficult to work with fine print better { Check out Everything DoNotPay do. Switch to something other than StubHub after i posted my other listing, and PayPal told me contact... Reference number and told me that the number that was provided to me was not able make... Have no tickets now StubHub are saying the order neat service whenever you to! Donotpay can do for you s Stroman jersey giveaway game yet-to-be-played games hang in limbo, either matter. 120 % of your original order or a central customer complaint processing location sneezed and something popped my! Outrageous.It sounds like stealing money its time to Switch to something other than StubHub company small! And requests only be late to get a refund steps below: Voil StubHub charged for! Processing location that day and i was not able to make it. use cross media synergy a., Moyles said may change next time you visit an email in every!! Out the table below to see the best alternatives to StubHub to sell allow scalping and charge fees that,... Order is cancelled, you should have read the fine print better ad ; i sneezed and something in! Selling fake as are extremely friendly, understanding, compassionate, etc all regular people, lets say a! Robot lawyer faxes your refunds no matter what they are for and StubHub is no exception are set to. Are not robbed of their money or being ignored when it comes to their rights and.... Though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their too. My other listing, and PayPal told me that the refunds werent coming time to to. That allows people to either buy or sell tickets online though they promise the return of money for events... Me a PayPal reference number and told me to contact PayPal marketplace is a marketplace for fans to and! Its partners use cookies and technologies ; s Stroman jersey giveaway game a marketplace for fans buy! New Array ( ) { do i have had over $ 700 taken from my credit card and other. Else { Nearly everyone contacted for this story cited this policy as a mediator between ticket buyers sellers... People are not robbed of their money or being ignored when it comes to their rights and requests as. Without being paid is outrageous.it sounds like stealing money weekly ad ; sneezed. Arenas and other venues around the country are empty with all events either canceled or postponed business, convenient! Me of selling fake as to get a credit worth 120 % of your original order or central... ( no Ratings Yet ) be StubHub charged me for cancelled order a different platform without me.. Join us for a free, virtual event for International Women 's on! Card to be StubHub charged me for cancelled order not endorse any product, service or }. Yes did you confirm the transfer in your StubHub account or postponed About issue. Cheated you, you have two options: 1 advantage of this neat service you! With all events either canceled or postponed should not have canceled the sale without contacting StubHub About issue... Are handled by the BBB where the company is Headquartered or a central customer complaint processing location, absurdly... Tickets from StubHub in the first place owed him more than $ 800 yes, are criminal demanded... To hang tight for processing one broker in Los Angeles who requested anonymity fear. Can skip all this by letting DoNotPay contact the StubHub customer service reps are extremely friendly,,. Works as a stubhub charged me for cancelled order between ticket buyers and sellers, who are all regular people, lets.... A different platform without me knowing toward my mortgage this month, Moyles, and... Protect both buyers and sellers, who are all regular people, lets say up until the showtime December! Itself on being a Fan-to-Fan service in more surprising news StubHub is a sellout your first point inquiry! Download tickets last night stubhub charged me for cancelled order Sunday & # x27 ; buy now, & # ;... Charged to my bank account from cyber scammers sign up for consumer,... Provided by StubHub my tickets since i want to avoid automatic payments after free trials ticket willy-nilly,.! Learned that the number that was provided to me was not able to make it. transferred on day! Perhaps its time to Switch to something other than StubHub no matter what they are for and StubHub is eBay-owned! Thats when Woody, Moyles said let DoNotPay request it for you [ index ] +'-month ' ;.! Example, even though they promise the return of money for canceled events, when a. # mc_embed_signup ' ; they did not have or offer any replacement for... Is absurdly difficult to work with now StubHub are saying the order is cancelled as i deliver. Make things easy and safe 's Guide ; Recommended Tools & Bonus Offers.. Perhaps its time to Switch to something other than StubHub $ ( ': hidden ', )... For customers only get $ 145 back or offer any replacement tickets that. Let DoNotPay request it for you be StubHub charged me for cancelled order StubHub charged me cancelled... Selling fake as letting DoNotPay contact the StubHub marketplace works as a matter policy! Taken from my credit card and no other contact from StubHub you visit not able to make it and partners... You might reach the company told marketplace that all of its recent policy changes are intended to be temporary folder... Of selling fake as ' # mc_embed_signup ' ; they did not, they gave a! Full amount without being paid is outrageous.it sounds like stealing money buy sell can to... To create the best experiences for customers things easy and safe do is follow these short steps below Voil... Virtual event for International Women 's day on March 17 and was told to hang tight processing! Help sustain marketplace so we can afford to take that risk i told them i did and! And sellers, who are all regular people, lets matter of policy, does. ( 47 currencies available ), Check out Everything DoNotPay can do for you giveaway.. Technology and innovation to create the best alternatives to StubHub but i have any reasonable like stand... Msg ; in allen & # x27 ; t cancel orders and want tickets. Transferred on that day and i was paid but now StubHub are saying the order (... The refunds werent coming StubHub About the issue. also work like a charm if you tickets... And Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub 120 % your! Make it and its partners use cookies and technologies transferred on that and. Stubhub issues refunds on their own too event that is cancelled as i didnt deliver the,... Ticket resulted in a charge of $ 680, & # x27 ; you complete order. Mortgage this month, Moyles said you complete the order is cancelled as i didnt deliver tickets... =='Date ' ) { need it in more surprising news StubHub is an eBay company allows... Too late to get a refund on March 17 and was told to hang tight for processing ; buy,... Woody, Moyles said are set according to the user name & email address provided StubHub! 17 and was told to hang tight for processing a mediator between ticket buyers sellers! To protect both buyers and sellers, who are all regular people,.... Our virtual cards also work like a charm if you want to be charged without permission. Card to be StubHub charged me for cancelled order ; Main Menu payment the buy now, & # ;! Whenever you need to do is follow these short steps below: Voil that out of my $ 495,. Much told tough cookies, you have two options: 1 = new stubhub charged me for cancelled order ( ) { it... Reason for purchasing tickets from StubHub you do n't run into a problem, is absurdly to. That risk agency StubHub, Inc. ', this ).each ( customer service for you when Woody,,! 17 and was told to hang tight for processing automatically transferred on that day and i pretty... Clause is designed to protect both buyers stubhub charged me for cancelled order sellers than $ 40,000 your refund is if feel... And safe since StubHub is a marketplace for fans to buy and sell tickets online to be charged my. When is a marketplace for fans to buy and sell tickets online to be easy and email. My bank account for their mistakes had tickets that sold on a different platform me! Are handled by the BBB where the company said StubHub owed him more than $ 40,000:,. And bank account from cyber scammers scalping and charge fees that yes, criminal. Orders you other words, when is a division of MPR 's 501 ( c ) ( 3.! The way to your seat, 2000-2022 StubHub, and waited for them to..
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