If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. You must have JavaScript enabled to use this form. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. Other product and company names mentioned herein are the property of their respective owners. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. 2710 Gateway Oaks Drive, Suite 150N. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. All rights reserved. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. Our current time to process requests and return records is approximately 10 business days. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. We can answer your questions about submitting a legal request and help you decipher the results. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. Sending Money; Debits by Network Financial Institutions. Nisha Jones. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. Our support team is available to assist those enrolled with the Zelle app. Any withdrawal of your consent to receive electronic Records and Communications will be effective only after we have a reasonable period of time to process your withdrawal. For iOS users you may turn on or off your Face ID from the Preference option. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. Enhance the customer experience. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. Description. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. 11. Your financial institutions customer support team can help. I just received a "Notice in Lieu of Subpoena" requesting my credit card records, W2/1099, and job applications. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. Attract and retain customers. Mobile numbers cannot be enrolled with more than one Zelle profile. When sending money with the Zelle app there is a weekly $500 limit. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. Please read through the terms and conditions and check the box to accept. If you need more help to fill out your form, you should get legal advice. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Liability for Sending and Receiving Money. Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. Your bank or credit union support team can help you enroll. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. Use the Find Your Bank to verify your bank is not a participating financial institution and select "Don't See Your Bank?" We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. Visa or MasterCard debit card tied to a bank account in the U.S. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. Email Templates Download | Zelle DISBURSEMENTS WITH ZELLE Disbursements - Email Templates Download DISBURSEMENTS WITH ZELLE MARKETING GUIDE BADGE GUIDE TRADEMARK GUIDELINES Access and download the Email Templates No trademark license has been granted to your corporate or government entity. to create, develop, operate, deliver, maintain, and improve our products and services; to respond to your requests and comply with your stated communication preferences; to provide you with a safe, efficient, and customized experience; as otherwise permitted by the terms of our Privacy Notice. Complete the form and we will respond to you via email within 2 business days. A party may compel a third State to produce documents and tangible property by serving, within a reasonable time before the deadline for reply, but no later than 30 days before the expiry of any applicable time limit for disclosure, the notice required by rule 205.2 and a summons requiring the production or inspection of documents or substantive objects. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. Decide on what kind of signature to create. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. Once downloaded open the Zelle app and follow the below steps: You're all set! Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". Still need help? These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. For example, someone tricked or persuaded you into sending the money, or promised that you would receive something in return that they did not provide. YOU BELIEVE THAT A TRANSFER OF MONEY HAS BEEN MADE FROM YOUR ENROLLED BANK ACCOUNT WITHOUT YOUR PERMISSION. Some debit cards are not able to receive money in minutes. Need help sending money with Zelle through your partner financial institution. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. You may send a payment request for the money to be returned. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. Sacramento, CA 95833. litigation, investigations, audit, and compliance practices, or to protect against legal claims. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. The Service is intended for personal, not business or commercial use. ALL QUESTIONS ABOUT TRANSFERS THAT YOU INITIATED USING THE SERVICE SHOULD FIRST BE DIRECTED TO ZELLE AND THEN TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR ACCOUNT. Let us know how we can help you with the Zelle app. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. Money are solely between the sender and recipient and may not be enrolled with the enrolled email or mobile to. 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