endobj You can find your local drop-off point by clicking the link at the bottom of the returns portal. Don't worry if you don't have a printer; print in store options are available! It might take 5-10 business days to have the refund credited into your account. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. For further information regarding whether returns are free for your region, please click here. How to Get a Superdry Refund Effortlessly. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 2. A customer is only eligible to return within 28 days of purchase. What Is the Superdry Return Policy? Make sure the product is in sellable condition. What are the Criteria for Superdry Return Policy? Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. If you need to return items, they must meet our standard returns policy. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. ^|G/0oquSS.lo*?Oc If in any case, you lose the original receipt, you might have a confirmation email. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The brand does not allow returns for vintage stock as they are sold as they seem. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. . Enter the order number, postcode, and email, and select proceed. stream . Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. T: 0870 889 3102 So you may still have to repair or replace goods if a customers warranty or guarantee has run out. These are the top 20 stores with the best return policies. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. For more info, please see our returns policy. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. 1. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Proof of purchase required. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Free shipping for many products! top 20 stores with the best return policies. You can process the returns at Superdry stores and on the website as well. Take a look at how you can return a kindle book. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. We also use cookies set by other sites to help us deliver content from their services. 7. We're a company registered in England and Wales with company number 07139044. SNAP EBT Benefits For Eligible Purchases. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. You must refund the customer within 14 days of receiving the goods back. Your statutory rights are not affected. 5. Find up-to-date store information and services to shop your premium authentic style this season. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Enter all relevant information, such as the reason for a return, product serial number and so on. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. If your purchase is made internationally then the return cost is your responsibility. Can I make Superdry postal returns for in-store purchases? Please ensure items are in their original condition. Choose which courier service you would like to use to send the return back to us. City, State/Province, Zip or City & Country Submit a search. Email Address *Required Field. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. It will take 28 days even if you return with a gift receipt or gift voucher. Return to Nav. As soon as it has been processed you will receive an email to confirm. Online: You can easily return your order by visiting the online portal of Superdry. You can ask the customer for proof that they bought an item from you. Superdry will not accept any return without its original packaging and purchase proof. Visit our returns portal - https://superdry.returns.international. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. . Create New Return. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. You have to visit the international return portal and fill up the form. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. By using this Site, you consent and/or accept all such cookies. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. SUPERDRY_12345678). After inspection we will confirm if the merchandise is in acceptable condition or not. You may also want to check out Levis & YesStyle return policy. Code must be entered at checkout. <> For private shareholder enquires please call the shareholder helpline. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. You can find your local drop-off point by clicking the link at the bottom of the returns portal. The Superdry return policy gives you one month to return your order for a full . 3. You have accepted additional cookies. They have another 14 days to return the goods once they've told you . Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Discover the Consumer Refund Service and what they can do for you. Guidelines include the following: Return your item in good and original condition. ;jClk)( Mao^caI0ha} knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). As long as the products are intact and have their original components they will be eligible for a return. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. They do not have to provide a reason. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You only have to accept returns from the person who bought the item. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Simply use their online return portal to get started. dxRQGA$Rz d`9{R&I No, Superdry return policy states that if the product is defective then they will not accept its returns. Your email address will not be published. 7. Visit our returns portal - https://superdry.returns.international. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. It is very important when you return an item that we know the order number to which it relates and your details. Fill out the necessary information and start your returns. I5*[ on Gift Vouchers. 1 0 obj You may also return items to official Superdry stores in the country of purchase. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Mens Womens; My Account Wishlist; My Account Wishlist. Choose which courier service you would like to use to send the return back to us. 1.95. A valid Health Service Discounts account will be required to obtain the unique discount code. Nov 3, 2022. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Then you can choose a preferred carrier and return the product. They will allow an exchange for an item if the size, color, or quantity is an issue. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Read more about consumer protection from unfair trading. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Original Proof of Purchase must be presented for a Return or Exchange. Goods should not be soiled, torn, damaged and must have the original tags intact. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Reporting & Policies - Superdry. After this, you should expect to get your refund within 5 business days. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. I acknowledge I have read and understood Superdry V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Please note due to hygiene reasons, we . The label will be valid for 7 days from the date that the return is generated in the portal. Further, you will be asked about which product you wish to return. Enter your full order number, including any text, in the designated box (e.g. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Sit back and relax while we do the work. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ They do not cost charge for the purchase you wish to return. 0QVT{R'[vyc' Fill in the return label and other required documents before you return the product. Currently, Superdry return policy claims to avoid exchanges. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. DoNotPay offers more than helping you get a Superdry refund. Gift Vouchers only valid for purchases on www.superdry.co.za. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. of my personal data for marketing and profiling purposes. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. DoNotPay guarantees aneasy way to get Superdry refunds. Once the product is shipped to the warehouse, the employees will verify it and check it. All Superdry . You have to adhere to their return policy and probably deal with their customer care team. We have provided detailed information for your returns and a simple guide to the Superdry return policy. https://www.superdry.com/terms-and-conditions. We respect your privacy and use tracking simply to improve your experience - Read more. Order Number *Required Field. SUPERDRY_12345678'. 4 0 obj Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. We are unable to make exchanges for online purchases. You can find your local drop-off point by clicking the . According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Discover the latest trends in menswear & womenswear at Superdry US. Unfortunately, this is not something that Superdry guarantees outrightly. Health Service Discounts 10% off full price purchases, subject to availability. 4. Revenues at the retailer fell 15.8% over the . No, you cannot return a vintage item back to the store. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Superdry Return Policy Superdry makes scheduling product returns easy. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Superdry Returns Policy applies. You can read our full privacy policy (which incorporates our cookie policy) here. Superdry brings you distinctive and. SUPERDRY_12345678). Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Got it! Claiming a Superdry refund is not as easy as it sounds. Refund will only be processed on the card used for the transaction. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Superdry will only refund you using your original payment mode. As soon as you have the form complete, you should pack the . 2. Items cannot be returned to a Superdry concession or franchise. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Please return your item(s) to us using our online Returns Portal. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. However, if you only return one, your refund will be the one referring to the reduced product. Can I return a faulty item at Superdry? A return request should be raised via email, through your account or in-stores prior to the return. a free delivery in the UK mainland, plus the usual free returns. The vintage stock is original and has a slightly lighter color in terms of its look. They will only accept changes in certain cases. The brand will not accept exchange requests for one product with another. Returns are applicable to full priced items only. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Return to Nav. Several factors might prompt you to seek a Superdry refund. Sales of this kind are known as distance selling. 2. Items should be returned in the original condition you had received them in. We use some essential cookies to make this website work. Does Walmart Accept EBT? Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. endobj Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. They have another 14 days to return the goods once theyve told you. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? when you have to offer refunds and accept returns. Find the Chargeback Instantly product on DoNotPay. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. SUPERDRY_12345678). If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. This could be a sales receipt or other evidence such as a bank statement or packaging. All returns must be accompanied by an invoice. Print your returns label and attach it to the parcel. All criteria under the Returns and Exchanges are met. Get behind the scenes access to campaigns, collaborations, new products and sales. SUPERDRY_12345678'. 'Q4qW;^;do VwEv 1. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. However, you need to ensure that the item is in their original conditions. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Find your nearest Superdry Store in United Kingdom. These include cosmetics, fragrances, swimwear, and underwear. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). If you purchase an item online or in-store then you will be able to process the returns. Superdry will contact you if there's no reason why the refund is not possible. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Jackets from 25. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Superdry: Authentic Premium Style \| Men's & Women's Clothing Powered by WordPress. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. It will help you with easy returns and exchanges.
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