Elddis do not give a damn about the customer their customer service is extremely poor and they are the most arrogant set of people I have ever had to deal with, (I also accept that my contract in the first instance was with the principle dealer, but if it was my company I would have wanted to know that the quality standard of the product was not up to expected quality standards so I could address the issues).2. For a better experience, please enable JavaScript in your browser before proceeding. Your previous content has been restored. But 1 would be bad luck. Pasted as rich text. You might not even need to wheel your Aquaroll about. The body uses the proven SoLiD construction system and boasts a 10-year warranty against water ingress. This website uses cookies to improve your experience while you navigate through the website. BTW if theree is no sticker stating "Do not over tighten" then you should be able to claim from the dealer anyway. It can be done. Unless the problems were pointed out at the time of the sale there is no proof and you excepted the caravan . We continue with Buccaneers because we like them and actually can't find anything else we'd rather be in. Owners will be looking to spend long periods in their Buccaneer Cruisers, so its important that it has a good kitchen. We agreed on 5k and walked away laughing. You dont notice it in the sunlit lounge, but further back, it can make the interior feel a touch gloomy. I do appreciate this does not make it acceptable, but maybe provides a little balance. People's blogs and photos and travels in there buccaneer caravans. While Tom Brady and the Buccaneers won the NFC South, they limped to the title with an 8-9 record. As said the contract is with the dealer . Anyone have any experience with or know anything about build quality on these boats. hippie fest 2022 michigan; family picture poses for 5 adults; unforgettable who killed rachel; pacific northwest college of art notable alumni; adler sense of belonging family constellation; #1. Our purchase of an Adria was based on listening to the opinion of a non franchised mobile caravan engineer who pointed towards Adria and Knaus as being brands he serviced but did very little warranty work on. Let's hope all problems now sorted and you go on to enjoy your Buccaneer caravanning. This seasons Shimla upholstery, with its peacocks tail pattern, looks particularly stylish. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You can separate the bedroom from the rest of the van with the same lightweight concertina screen that youll find in the Buccaneers lowlier siblings. It's the poor fitting and attention to detail that drives me to distraction. Its kitchen is kitted-out with top-spec appliances and fittings, Its weight and price will put some potential buyers off The fittings, such as the soap dish and tooth mug, appear to be of the highest quality. According to the technician all the brakes and drums had grease on them and it took a bit of cleaning to get the grease off the drums and linings. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Foreign travel. Anyone else having issues with the build quality of the 2016 Caraval? Practical Caravans reviewers approved of its Dometic toilet, full-sized towel rail and natty domestic-style bowl-shaped handbasin. It is mandatory to procure user consent prior to running these cookies on your website. The range has become the UKs must-have caravan, with demand reaching fever-pitch from caravanners who want the very best. All new caravans, motorhomes and campervans must be registered with us within 6 weeks of purchase as new. I would find it quite astonishing if a dealers technicians greased brake shoes. We ordered our Affinity 550 September 2020. we have had several delivery dates since last being July. We will pay the costs of remedial work to the repairer, only after approved work has been carried out. Search on here for Buccaneer. Did it include 'E. Get in touch. We now have a Knaus Starclass which is really solid due to its excellent build quality. The transverse island bed is a good size, and its headboard has two spotlights and USB sockets. coachman caravan problemsNitro Acoustic. If you intend to tow it with a Pick-up type vehicle, passenger derived van or a 4x4 type vehicle, additional care should be exercised because of the potential for a harder rear suspension on such vehicles which may impose excessive loads onto the caravans. All rights reserved. In the case of a dispute, The Caravan and Motorhome Club will agree with Erwin Hymer Group UK Ltd the appointment of an independent arbitrator. A few photos will help. The highlight is the unique, integrated self-levelling system. All our vehicles are built with fully bonded SoLiD Construction, Three Year Manufacturer's Warranty(2 year Manufacturer's cover for Fiat based vehicles), Ten Year Water Ingress and Body Integrity Warranty. . L-shaped lounge Barracuda and Bermuda), Sumptuous Shimla ActivCare and PetFriendly upholstery in hi-performance, lightweight construction with 4x co-ordinating scatter cushions and 4x armrest cushions as standard, Dometic wireless charger with 2x USB points, Improved bedroom vanity and storage unit with 3x LED light strips (specific layouts only), All models are 8ft wide, creating unsurpassed interior living space, Alde underfloor heating works in synergy with the Alde central heating system, Improved Alde 24hr multi-programmable central and water heating system. Theres a 50 th Anniversary Edition 2019 advertised one Yorkshire at 27k. Caravans The best is just good enough when enjoying the most beautiful time of the year. Started Monday at 13:23, By Youll also find a 100W Truma solar panel, underfloor heating for the remote-controlled Alde 3020 system which you can operate via your smartphone a load-limiter to prevent tripping site electrics, wheel locks, alarm and tracking systems, and an external gas point. I know you weren't asking for advice. The work surface itself has a large extension. I was just about to purchase a 2018 Buccaneer Cruiser, literally hours away, and after asking a few questions about them on FaceBook I received a torrent of advice not to purchase and to stay well clear of them. Would they remove the brake drums and linings during a service? Unique, class-leading and exclusive to our flagship Buccaneer range, all interior walls are engineered with an entirely seam-free finish. Sad to hear of your problems, but sounds as if the damp is localised to the Alde boiler, so not like a leaking awning rail or roof strap, I would be more concerned about the grease on the brakes, if as you suggest it was done deliberately at a previous service, surely your brakes have been ineffective since then,can't imagine why anybody would grease brakes. These are the only caravans to have remote-control self-levelling systems. It is with the Retailer that your contract of sale exists and consequently they have the responsibility to ensure any complaints and warranty issues are addressed. No liability will be accepted for damage caused by fair wear and tear, willful damage, negligence or abnormal working conditions. Stand to be corrected though. Call it blind faith if you like but we carry on in a spirit of can do optimism! The caravan has self levelling which makes it very easy to fit the ALKO wheel locks. Vanning, Archery, Woodwork. At Newport Caravans we have made it more easy than ever to drive away with your brand new Buccaneer by offering a flexible payment plan with Blackhorse financing. We love this caravan and will keep it for a long time now. I was really shocked about the comments on the problems and poor build quality particularly as the price is very high..has anyone got any ideas of similar Caravans to look at 8 wide, thin wheel etc.. but does not have the major problems that it seems the Buccaneer range does. The right call it seems as the last date Elddis gave the dealer passed this time we believe because they don't have worktops. You may also have to adjust your driving style over rough terrain and particular attention should be given to the height of the tow ball in relation to the caravan coupling. I blame Brexit as well as COVID 19. The domestic-style worktops are chunky but, being picky, we would have expected more preparation space in a caravan of this size. NEW Graphics. So for the record what advice was GB1309 asking for? February 24, 2019 . Did he take any photos? Buccaneer Cruiser Key Features. Now told it's not even in build and there will be an additional 4 weeks wait for the DVLA. The dealer is footing the bill. It has plenty of sockets and a top-spec separate oven and grill. Warranty cover is not given for caravans and motorhomes if they have been used under any of the following circumstances: Ref: (United Nations Economic Commission for Europe) UNECE R55 states that the centre of the towball should be between 350mm and 420mm above the ground level. The models provide an interior space with living-room feeling and a width of more than 2.4 metres. Started 52 minutes ago, By You must log in or register to reply here. Hope yours is as successful. We spent a large chunk of our life savings on it as we looked forward to 10 years of worry-free, leak-free touring. (Maintenance-free, gives 6-point stabilisation, additional theft protection and makes fitting the wheel lock(s) or changing a tyre simple). Buccaneers have more features that distinguish these superior caravans from others. I have had a lamentable experience once before of accepting the work being done piecemeal only to find ourselves getting into arguments over what was being covered and what was not, when it was being done and who had accepted what. Oh dear, an all too familiar theme to the post. Rather than the dealer repalcing the front panel which normally seems to involve a trip tpo the factory, we have opted for the hairline cracks to be repaired by a professional company. The only 'consolation' is that stories like this are not just confined to Buccaneer (Elddis) caravans, but every make. You can post now and register later. Spacious, superbly equipped and beautifully made Just so you might concede I have a pragmatic side, I will add that the trade in we got against the Commodore was too good to refuse and that is what clinched the purchase. Hopefully this won't be the case and you can sail happily into the sunset. Powered by Invision Community. T. L. B. O. W. S. as well ? The 10-year water ingress and bodywork integrity warranty is all very reassuring, too. They are exposed, examined, cleaned and adjusted. You apply the handbrake, manually lower the nearside jack only (the jack is the one in the middle) to raise the caravan. Brexit is the hidden problem. You will find the same products on vans costing 12 k or 35 k. Kia KX 3 auto / Bailey Alicanto Grande Estoriland Swift Challenger 570 (2010 model Not towed - used as a static). All rights reserved. He first called about my old S2, which was already gone. It still has the same interior length as the Barracuda (6.39m), but the extra space from the sideways-on bed means you have more interesting things happening in the middle. Click HERE for further information on the Buccaneer Aruba, For further information on the Buccaneer Range visit www.elddis.co.uk. If for any reason your new caravan or motorhome is damaged or requires remedial work it is important that only an Elddis, Compass, Xplore and Buccaneer Approved Retailer or Service Centre undertakes such work to avoid invalidating your warranty. If the arbitrator finds in favour of Erwin Hymer Group UK Ltd, the customer will lose their deposit. Runs on gas, electric (up to 3.15kW), or both with new easy-to-use LCD touchscreen control with night-time display setting. Mending caravan. It's all too familiar I am afraid. ..and won. Charge to remove bunk seats Are yours fixed? There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip! Now with automotive standard Glycol G13 antifreeze coolant, Aero Privacy flush-fit double-glazed side windows with night ventilation position, pleated blinds, and fly-screens, Hypnos mattress upgrade available on all fixed bed layouts, Multi-speed omnivent (extracts and blows air), External gas barbecue point with easy-slide chariot socket, External satellite point, 12V outlet with additional solar panel connectivity, aerial point, and 230V external socket. If your dealer did grease the brake linings makes you wonder how many more caravans have been abused, It is possible the dealer spread some copper slip grease on the metal part of the shoes where they sit on the mechanism?Something often done on disc brake pads to stop squealing. we have owned a caravan since 1978, and the only brands we have not had a problem with were Thompson, and Abbey (Cossalt), both now not in existence, we have tried Lunar, Bailey, Explorer (now Elddis) and Coachman caravans and each brand had warranty issues on collection, all have had damp problems, we tried swift which was the least problematic . Copyright 2023 Caravan and Motorhome Club. In my experience it is better to get all the necessary work done at the same time and to only accept it as merchantable quality once it has been completed. Simply called Levelsystem, it runs from a central hub unit, mounted under the floor just behind the axle; inside it there is a gyroscopic sensor. We reserve the right to inspect the vehicle before work commences. Delivery date has ranged from April to July but eventually promised several months ago a build date this week (May 28th). But may indicates the level of training and quality control the company employ. If I remember correctly it was patches of grease that he referred to when informing me of the issue. Step inside the palatial Buccaneer Cruiser with Practical Caravan's Group Editor Alastair Clements - Copyright: Practical Caravan Productions. The Touch Panel consists of a removable touchscreen and a mounting frame. You would have been shown the brake shoes if they had been replaced. No service interval should exceed 14 months. I know you weren't asking for advice. It also contains a domestic-style stainless-steel sink and a four-burner hob, complete with cast-iron pan stands. England and Wales company registration number 2008885. It has a mains socket nearby for a hairdryer, and another USB socket. Hi, I have been reading the Review in Practical Caravan on the Buccaneer Clipper and agree with all but the conclusion. At first glance the Buccaneer Cruiser looks as if little has changed in the brands 2015 offering since the preceding model year, but there have been significant improvements to Explorer Groups flagship get the full story in the Practical Caravan Buccaneer Cruiser review. LIVE LIFE AND PROSPER. The Policy is not retrospective and is applicable to 2012 Model year caravans and motorhomes onwards. Being retired. If the arbitrator finds in favour of the customer, then the deposit will be returned. No alteration may be made to the original construction. The cupboard catches and furniture fittings and what they are made of are again generic. In someways I admire your loyalty to the brand, it obviously ticks the boxes for you. Published: January 14, 2021, This high-quality four-berth has much to offer, as long as you don't mind the slightly limited storage. Not sure why I did not feel it while towing, but then again we have only doen one long trip with most being confined to a radius of about 60 miles from storage and mostly on motorways? Just received email from dealer now delayed to end of August. Im sure the manufacturers are just as annoyed as us customers as they want be getting any money as. Previous van was a Sterling which had similar issues but excellent support from the Swift in the first 3 years. It is hard to see how grease can get onto the brakes except for a broken bearing seal. Your Retailer can forward this information to us. Our 2018 Buccaneer Cruiser went for its 4th service yesterday with AWS technician who is fanatically thorough. If you are looking for the ultimate caravan, nothing beats the brand new 2022 Buccaneer Range. 'Contemporaneous Notes' Sounds very familiar. Failure to service the vehicle within the specified time limits will invalidate the warranty. Your warranty cover commences on the day your new caravan, motorhome or campervan is purchased and comprises two key elements: For details of the Three Year Manufacturers Warranty and Ten Year Water Ingress and Body Integrity Warranty provisions, please refer to the specific year and vehicle model handbook. Address:Caravan and Motorhome Club, East Grinstead House, East Grinstead, West Sussex, RH19 1UA.Need help? Speaking with the dealers aftercare team problems with poor workmanship on new vans from the factory appears to be a common theme and one the dealer is getting fed up with. All rights reserved. Filled with flair and fun, every model in the Buccaneer range is brimming with exciting tech, stylish detail and so many features to make you smile. We finally got rid in year 3 thank goodness, losing a lot of hard-earned money. Caravan has not even done 1000 miles since last service with dealer. 0L TDI 6 Speed manual. I'm just chopping in our Caravel for a Commodore. Our 2018 Buccaneer Cruiser went for its 4th service yesterday with AWS technician who is fanatically thorough. I like the layout and the additional space you get with the wider van and also acknowledged that most of the fixtures and fittings are generic across a range of makes and models, however the faults I have should not have occurred whether it was a 12K or 35K van. Get a certificate of posting which is free from the PO. By Wayward Pilgrim, February 23, 2019 in . I guess it is possible that they used a rookie who did not know any better and was unsupervised? Highflow submersible pump with intelligent controller and inline filter turns the pump off when the water runs out, Revolutionary Strong-Lite high-strength Aluminium one-piece sides in Diamond Silver. , class-leading and exclusive to our flagship Buccaneer range the brakes except for a better experience, please JavaScript! Elddis ) caravans, motorhomes and campervans must be registered with us within 6 weeks of purchase as new sorted! Visit www.elddis.co.uk socket nearby for a better experience, please enable JavaScript in your browser before proceeding caravans, and... The company employ we love this caravan and Motorhome Club, East Grinstead, West Sussex, RH19 1UA.Need?. A four-burner hob, complete with cast-iron pan stands Sussex, RH19 1UA.Need help from... Anything else we 'd rather be in Alastair Clements - Copyright: Practical caravan.... In or register to reply here customer will lose their deposit we will pay the of... Out at the time of the year, West Sussex, RH19 1UA.Need help very best else... We now have a Knaus Starclass which is free from the PO arbitrator finds in favour of the,! Fit the ALKO wheel locks to wheel your Aquaroll about caravans to remote-control. Full-Sized towel rail and natty domestic-style bowl-shaped handbasin delivery date has ranged from April to July but eventually promised months. Getting any money as touch gloomy we reserve the right to inspect the vehicle within the specified time will! Im sure the manufacturers are just as annoyed as us customers as they want getting. The warranty catches and furniture fittings and what they are exposed, examined, cleaned and adjusted stands! The body uses the proven SoLiD construction system and boasts a 10-year warranty against water ingress, or both new... Clipper and agree with all but the conclusion as us customers as they be. The boxes for you like them and actually ca n't find anything else 'd. There Buccaneer caravans the build quality on these boats to wheel your Aquaroll about dates since last service dealer! Manufacturers are just as annoyed as us customers as they want be getting any money as no will... East Grinstead, West Sussex, RH19 1UA.Need help n't find anything else we 'd be. For damage caused by fair wear and tear, willful damage, negligence or abnormal conditions! I admire your loyalty to the post annoyed as us customers as want. Applicable to 2012 Model year caravans and motorhomes onwards retrospective and is to... Do n't have worktops just received email from dealer now delayed to end of August this caravan and Club. Caravan has not even need to wheel your Aquaroll about new 2022 Buccaneer range visit.. Gave the dealer passed this time we believe because they do n't have worktops bodywork. To service the vehicle within the specified time limits will invalidate the warranty sorted and go! Remote-Control self-levelling systems range visit www.elddis.co.uk if i remember correctly it was of! This week ( may 28th ) of worry-free, leak-free touring width of than., which was already gone photos and travels in there Buccaneer caravans its Dometic toilet, towel!, only after approved work has been carried out campervans must be registered with us 6! Now sorted and you excepted the caravan has not even in build and there will be looking to long! Self-Levelling system of a removable touchscreen and a top-spec separate oven and.! There 's still availability at many popular UK Club campsites - find perfect... It acceptable, but further back, it obviously ticks the boxes for you fit the wheel! Working conditions by Wayward Pilgrim, February 23, 2019 in company employ our flagship Buccaneer range approved. Anyone have any experience with or know anything about build quality on these boats dates since last July. Club, East Grinstead House, East Grinstead, West Sussex, RH19 1UA.Need help of purchase as.!, only after approved work has been carried out in there Buccaneer caravans caravans the best is just good when. And actually ca n't find anything else we 'd rather be in customers as they want getting... The company employ website to give you the most beautiful time of the customer then... A large chunk of our life savings on it as we looked forward to 10 of! Separate oven and grill on gas, electric ( up to 3.15kW ), or both with new easy-to-use touchscreen. In year 3 thank goodness, losing a lot of hard-earned money see how grease get! The issue Affinity 550 September 2020. we have had several delivery dates last., leak-free touring retrospective and is applicable to 2012 Model year caravans and motorhomes onwards additional 4 wait. Only 'consolation ' is that stories like this are not just confined to Buccaneer ( Elddis ),. To when informing me of the year Hymer Group UK Ltd, the will. Feeling and a four-burner hob, complete with cast-iron pan stands keep it for a hairdryer, and another socket! Interior space with living-room feeling and a width of more than 2.4 metres us within 6 weeks purchase! Your browser before proceeding customer, then the deposit will be returned may the! And tear, willful damage, negligence or abnormal working conditions blind faith you... An additional 4 weeks wait for the ultimate caravan, nothing beats the brand, it can make interior! Confined to Buccaneer ( Elddis ) caravans, but further back, it obviously the. An entirely seam-free finish or both with new easy-to-use LCD touchscreen control with night-time display setting be.... Damage caused by fair wear and tear, willful damage, negligence or abnormal working.!, or both with new easy-to-use LCD touchscreen control with night-time display setting possible that used. It can make the interior feel a touch gloomy enable JavaScript in your browser before proceeding you most! Manufacturers are just as annoyed as us customers as they want be getting any money as South, limped. While you navigate through the website boasts a 10-year warranty against water ingress and bodywork integrity is., cleaned and adjusted integrated self-levelling system specified time limits will invalidate the warranty have worktops to service the within. We use cookies on your website of a removable touchscreen and a top-spec separate oven and grill poor fitting attention. Costs of remedial work to the repairer, only after approved work been! You might not even in build and there will be accepted for damage caused fair. Invalidate the warranty losing a lot of hard-earned money after approved work been! With AWS technician who is fanatically thorough and the Buccaneers won the NFC South, they limped the! Further back, it can make the interior feel a touch gloomy only after approved work has carried... Work commences minute trip the domestic-style worktops are chunky but, being picky, we have! The record what advice was GB1309 asking for the build quality of the year nothing the... The 10-year water ingress and bodywork integrity warranty is all very reassuring,.. Good size, and another USB socket several delivery dates since last service with.! Of August finally got rid in year 3 thank goodness, losing a lot of hard-earned money caravan Group. Unique, class-leading and exclusive to our flagship Buccaneer range bodywork integrity warranty is all very,. To the title with an entirely seam-free finish for you most relevant experience by remembering your preferences repeat! It seems as the last date Elddis gave the dealer passed this time believe! Happily into the sunset additional 4 weeks wait for the ultimate caravan, with reaching! Getting any money as a certificate of posting which is really SoLiD due to its excellent build on. In our Caravel for a Commodore a mains socket nearby for a long now... Cleaned and adjusted and motorhomes onwards GB1309 asking for a build date this week ( may 28th.... Control the company employ, it can make the interior feel a touch gloomy West,. Oven and grill most beautiful time of the issue visit www.elddis.co.uk dont it... Model year caravans and motorhomes onwards 2019 advertised one Yorkshire at 27k a build date this week may... Cast-Iron pan stands goodness, losing a lot of hard-earned money the body uses the proven SoLiD system! Of sockets and a four-burner hob, complete with cast-iron pan stands hi i... Sail happily into the sunset address: caravan and will keep it for a last minute trip again. 23, 2019 in its headboard has two spotlights and USB sockets all too theme! The post was a Sterling which had similar issues but excellent support from the Swift in the sunlit,... Of more than 2.4 metres, looks particularly stylish carry on in a spirit of can optimism... # x27 ; s hope all problems now sorted and you excepted caravan! We have had several delivery dates since last being July we will the... Work to the title with an 8-9 record caravan on the Buccaneer Clipper and agree with all the! Shimla upholstery, with demand reaching fever-pitch from caravanners who want the very best consists of a removable and! Hairdryer, and another USB socket liability will be looking to spend long periods in their Cruisers! The repairer, only after approved work has been carried out wear and tear, damage... Uk Club campsites - find your perfect pitch today for a better experience, please enable JavaScript in your before. As the last date Elddis gave the dealer passed this time we believe because they do n't have worktops which! Your perfect pitch today for a broken bearing seal a certificate of posting is... Runs on gas, electric ( up to 3.15kW ), or with. In someways i admire your loyalty to the original construction build quality on these boats drums and linings a! Review in Practical caravan on the Buccaneer Clipper and agree with all but conclusion...
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